Terms and Conditions


This site, pannoneacademy.com (site) is operated by Pannone Corporate LLP, a limited liability partnership registered in England and Wales under company number OC388393 (Pannone Corporate, we, us). Our VAT number is 176336294. A list of members is open for inspection at our registered office and principal place of business, at 378-380 Deansgate, Manchester M3 4LY. Pannone Corporate is authorised and regulated by the Solicitors Regulation Authority in accordance with the SRA Code of Conduct 2011 which can be viewed at www.sra.org.uk.

These terms and conditions (Terms) set out the terms on which we will provide to you the training courses offered on our site (Training Courses). The Terms apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. You confirm that by placing an order for a Training Course, you are authorised on behalf of the company, organisation or entity you represent to enter into a contract on behalf of that company, organisation or entity. The Contract (as defined below) shall be between us and the company, organisation or entity you represent. References to you are to the company, organisation or entity which enters into the Contract with us.

To contact us please e-mail admin@pannoneacademy.com or telephone 0800 131 3355.


The site will allow you to select a preferred date for the delivery of a Training Course. Whilst we will endeavour to accommodate your preferred dates, please note that all requests are subject to availability. Each request for a Training Course is an order which is subject to our acceptance. If we are unable to provide the Training Course on your preferred date, we will contact you to offer you an alternative date(s), and in such circumstances will only accept your order after you have confirmed whether such alternative date is acceptable.

Please note that each Training Course may be subject to additional terms. For example, there may be a limit on the number of delegates who may attend a Training Course. This information will be provided on the relevant page of the site for such Training Course.

Please follow the onscreen prompts to request a Training Course. Alternatively, you may contact us using the contact details in clause 1.3 above.

Our acceptance of your order only takes place when we send an email to you to accept it and confirm the date (Order Confirmation), at which point and on which date the Contract between you and us will come into existence. The Contract will relate only to the Training Course(s) confirmed in the Order Confirmation.

Please note that the speakers listed on the site in respect of a Training Course may not be the only speakers who may deliver the Training Course. We may, at our sole discretion, change the format, speakers, or any other aspect of the Training Course at any time, for any reason, without liability to you.


If you wish to request a change to the date on which a Training Course will be delivered (Delivery Date) after the Contract has come into effect, we will try to accommodate any such request, where possible, and offer an alternative date for delivery of the Training Course, subject to such request being received in reasonable time prior to the Delivery Date, but any such change shall be at our sole discretion. In such circumstances, we may charge you for any travel and accommodation expenses (if required) already incurred by us for attending such Training Course.

If we are unable to deliver a Training Course on the Delivery Date for any reason (including where the speaker is unable to deliver the Training Course due to illness), we will inform you as soon as reasonably possible, and will offer an alterative date for delivery of the Training Course. If we are unable to agree an appropriate alternative date, you may cancel the Contract for the Training Course, and we will issue you with a refund of the Charges paid for such Training Course without any further liability to you.


It is your responsibility to ensure that:

the terms of your order and date requested for the Training Course are complete and accurate;

you provide us with such information as we may reasonably require in order to deliver the Training Course;

where we are to provide the Training Course at your premises or a venue arranged by you, you provide us with access to the premises, and ensure that such premises are appropriate for the delivery of the Training Course and comply with all applicable laws, including health and safety laws; and

you keep all of our materials, equipment, documents and other property (Our Materials) at your premises in safe custody at your own risk, maintain Our Materials in good condition until returned to us, and do not dispose of or use Our Materials other than in accordance with our written instructions or authorisation.


The Charges are as set out on our site, and will be confirmed to you in our Order Confirmation. We shall be entitled to charge our reasonable travel and accommodation expenses (if required) in addition.

You will pay our charges for delivery of the Training Course(s) (Charges) and any applicable reasonable travel and accommodation expenses (if required) incurred by us in accordance with this clause 5.

The Charges on our site are exclusive of VAT which shall be payable in addition by you, at the rate applying at the relevant time.

Unless otherwise agreed by us in advance and in writing, the Charges are payable in advance and payment may be made through a link which will be emailed to you with our Order Confirmation. Payment may also be made by BACS or cheque. Please contact us if you wish to make payment via these methods.


Any monies paid to us as a payment on account, which do not constitute payment in respect of a Training Course and which we hold on your behalf, will be held in a client account separately from our own monies.

Our policy on the payment of interest on client monies is available on request. Interest will be calculated and paid on monies which are held by us on your behalf at the applicable rate(s) payable by our bank over the period for which we hold cleared funds. The period will normally run from the date(s) when cleared funds are received by us until the date(s) on which the cheque(s) are issued or the payment(s) are made to you. Please contact us if you wish to know the prevailing rate(s) of interest payable by our bank. We will normally calculate and pay interest at the time of making payment to you. Due to regulatory requirements and the administrative costs involved, we will not pay interest if the sum calculated is less than £50 in total for the full period during which we hold cleared funds.

Monies deposited with Pannone Corporate on account of future fees and expenses (including accrued interest) will be available to us to transfer and use in payment of our invoices fees and expenses.

You may be asked to disclose details of the source of any funds paid to Pannone Corporate and failure to do so may lead us to terminating the Contract or a delay in the provision of the Training Course whilst further investigations are made.

Unless otherwise agreed by us in writing, if we receive any sums to hold on your behalf then we may deposit such money into an account with any bank or financial institution (a “deposit provider” which expression shall include bank, financial institution or clearing house through which transfers are made) of our choosing. We confirm that we comply with any applicable laws and any applicable rules of a regulatory authority in respect of the making of any such deposits.

We shall not be liable for any loss which you or any third party may suffer in connection with an Insolvency Event occurring in relation to any deposit provider with whom we have deposited funds or through whom transfers are made, save if and to the extent that any such loss was caused by or contributed to by any breach by us of clause 5.

In clause 6, an “Insolvency Event” means:

any deposit provider is unable or admits inability to pay its debts as they fall due (or is deemed to or declared to be unable to pay its debts under applicable law), suspends or threatens to suspend making payments on any of its debts or, by reason of actual or anticipated financial difficulties or commences negotiations with one or more of its creditors with a view to rescheduling any of its indebtedness;

the value of the assets of any deposit provider is less than its liabilities (taking into account contingent or prospective liabilities);

a moratorium is declared in respect of any indebtedness of any deposit provider;

any corporate or government action, legal proceedings or other procedure or step is taken in relation to:

the suspension of payments, a moratorium of any indebtedness, winding-up, dissolution, administration or reorganisation (by way of voluntary arrangement, scheme of arrangement or otherwise) of any deposit provider;

a composition, compromise, assignment or arrangement with any creditor of any deposit provider;

the appointment of a liquidator, receiver, administrator, administrative receiver, compulsory manager or other similar officer in respect of any deposit provider or any of its assets; or

enforcement of any security interest (howsoever described) over any assets of any deposit provider; or

the prevention or restriction (whether by way of freezing order or otherwise) of a deposit provider’s ability to dispose of, deal with or diminish the value of its assets or any of them;

any event analogous to those set out in clause 6.7(d) occurs in any jurisdiction in respect of any deposit provider.

If an Insolvency Event occurs in relation to any deposit provider which holds money that we have deposited on your behalf, you agree that we may where applicable disclose to the Financial Services Compensation Scheme (“FSCS”) all relevant details in our possession about you and the money that we hold on your behalf with such deposit provider, unless you instruct us otherwise. Please note that by withholding consent to our disclosure of your details to the FSCS in such circumstances, you may forfeit any right you may have to receive any compensation from the FSCS where an Insolvency Event occurs in relation to a deposit provider holding money which we have deposited on your behalf. Further information regarding the FSCS can be found at fscs.org.uk, telephone number 020 7892 7300.


All intellectual property rights in Our Materials or any other materials supplied by us to you in connection with any of the Training Courses, or arising out of or in connection with the Training Courses, belong to and vest in us. All such rights are reserved.

Photography and the recording or transmitting of audio or visual material during Training Courses is expressly prohibited without our prior written consent.

We grant you a non-exclusive, non-transferable, royalty-free licence to use the materials supplied by us in connection with the Training Services for your internal business purposes only. You may not: (a) sub-license, assign or otherwise transfer the rights granted in this clause 3; or (b) provide any of such materials to any third party, or use any of such materials or allow any of such materials to be used for the purposes of providing any training services to any third party.


Details as to how we will process personal information are set out in our Privacy Policy.


The Training Courses are designed to provide you with a general understanding of certain issues or procedures from a legal perspective, or certain legislation. Training Courses are not designed to provide you with legal advice on a particular matter, and the content of the Training Courses does not constitute legal advice and should not be relied on as such.

Nothing in the Contract excludes or limits our liability to the extent such limitation or exclusion is not permitted by law, including liability for:

death or personal injury caused by negligence; and

fraud or fraudulent misrepresentation.

Subject to clause 2, we will not be liable, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under and/or in connection with the Contract for: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss or corruption of data or information; loss of or damage to goodwill; and any indirect or consequential loss, costs, damages, charges or expenses however arising.

Subject to clauses 9.2 and 9.3, the maximum aggregate liability of Pannone Corporate and all of our members, partners, employees and agents, arising under and/or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the Charges paid by you to us in connection with the Training Course. For the purposes of this clause, we use the term “partner” to refer to a member of Pannone Corporate.

You agree that you will not bring any claims or proceedings in connection with the Contract or any Training Course against our partners or employees personally, unless (and to the extent that) you are otherwise permitted to do so by law or our regulatory requirements. Our partners and employees may enforce this clause even though they are not parties to the Contract (but despite having such rights, the Contract may be varied or ended without their consent).

Proceedings in respect of any claims against us must be commenced within three years after you first had (or ought reasonably to have had) both the knowledge for bringing an action for damages and the knowledge that you had a right to bring such an action and in any event no later than six years after any alleged breach of contract, negligence or other cause of action. This provision expressly overrides any statutory provision which would otherwise apply; it will not increase the time within which proceedings may be commenced and may reduce it.

This clause 9 will survive termination of the Contract.


We will treat all confidential information which is provided to us by you in connection with the provision of the Training Courses as confidential and we will not use or disclose such information, except as permitted by clause 10.2. This obligation will not apply to any information which is in or comes into the public domain otherwise than as a result of a breach by us of these terms, nor does it apply to information which is already lawfully in our possession at the time it is communicated by you to us.

We may disclose confidential information relating to or belonging to you to our employees, officers and representatives who need to know such information for the purposes of carrying out our obligations under the Contract; our auditors; and as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.


Without limiting any of our other rights, we may cancel our delivery of the Training Services, or terminate the Contract with immediate effect by giving written notice to you if:

you fail to pay any amount due under the Contract on the due date for payment;

you take any step or action in connection with entering administration, liquidation or any composition or arrangement with your creditors, being wound up, having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction.

Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Force Majeure Event).

If a Force Majeure Event takes place that affects the performance of our obligations under the Contract we will contact you as soon as reasonably possible to notify you and clause 3.2 shall apply.


We are committed to providing high quality legal advice and client care and we operate a complaints procedure which complies with the requirements of the Solicitors Regulation Authority. The Code of Conduct governing solicitors can be found at sra.org.uk/code-of-conduct.page. Please contact us immediately, using the contact details set out in clause 1, regarding any aspect of our service or our invoice that you may find unsatisfactory, or with any suggestions as to how we may improve our services. A partner will contact you, but if that partner fails to resolve the matter, please contact our Managing Partner. A copy of our complaints procedure is available on request.

We have eight weeks to consider your complaint. If we have not resolved it within this time you may have the right to complain to the Legal Ombudsman at PO Box 6806 Wolverhampton, WV1 9WJ, or by telephone on 0300 5550333 or at enquiries@legalombudsman.org.uk.

The Legal Ombudsman deals with complaints by consumers and very small businesses. This means some clients may not have the right to complain to the Legal Ombudsman, e.g. charities or clubs with an annual income of more than £1 million, trustees of trusts with asset value of more than £1 million and most businesses (unless they are defined as micro-enterprises). This does not prevent you from making a complaint directly to us about the service you have received or about an invoice.

Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Alternative complaints bodies such as Small Claims Mediation (www.small-claims-mediation.co.uk) exist which are competent to deal with complaints about legal services should both we and you wish to use such a scheme.


When we refer to “in writing” in these Terms, this includes email. We may correspond with you by email at the email address provided by you in your order.

Any notice or other communication given under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email, to the address provided in your order, and in our case, to the address set out in clause 1 above.

A notice or other communication is deemed to have been received:

if delivered personally, on the date of delivery;

if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

if sent by email, at 9.00 am the next working day after transmission (provided that no delivery failure notification is received by the sender).

The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.


The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

We may assign or transfer our rights and obligations under the Contract to another entity at any time. You may only assign or transfer your rights or your obligations under the Contract to another person with our prior written consent (not to be unreasonably withheld or delayed).

A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract, save as set out in clause 9.5.

The waiver by either party of any breach of a provision of this Contract shall not prevent the subsequent enforcement of that provision and shall not be deemed to be a waiver of any subsequent breach of that or any other provision.

If at any time any part of this Contract is held to be or becomes void or otherwise unenforceable for any reason, the same shall be deemed omitted from this Contract and the validity and/or enforceability of the remaining provisions of this Contract shall not in any way be affected or impaired as a result of that omission.


This Contract (and any non-contractual obligations arising out of or in relation to it) shall be governed by, and construed in accordance with, English law. Each party irrevocably submits to the exclusive jurisdiction of the English courts in relation to all matters arising out of or in connection with this Contract.

Pannone Corporate Manchester Lawyers

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